Privacy Policy for Follo Tracker Limited
Effective Date: 15th May 2025
Follo Tracker Limited (“we”, “us”, or “our”) is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988, including the Australian Privacy Principles (APPs).
This policy outlines how we collect, use, disclose, store, and protect your personal information, including GPS location data, and how you can access and correct your information or make a complaint.
1. What Information We Collect
We may collect and hold personal information including (but not limited to):
a. Personal and Contact Information
Your name
Email address
Phone number
Payment and billing details
Company or business name (if applicable)
b. Device and Location Information
Real-time GPS location data
Device ID, type, and configuration
Usage and connection logs (e.g., timestamps, routes, speed)
c. Other Information
Customer support queries
Service preferences
IP addresses and browser/device information (if you use our website or app)
2. How We Collect Your Information
We collect personal information:
When you register or sign up for our services
When you use our GPS devices, mobile apps, or website
When you contact us for support or make an inquiry
From third parties with your consent
We collect data directly from you and automatically from your devices (e.g., GPS units, mobile phones)
3. Why We Collect Your Information
We use your personal information to:
Provide and manage GPS tracking and related services
Communicate with you about your account or services
Monitor performance, route history, and security of devices
Improve our products, services, and user experience
Meet our legal and regulatory obligations
4. Disclosure of Information
We may disclose your information:
To trusted third-party service providers (e.g., cloud hosting, payment processors)
To law enforcement or regulatory authorities, if required by law
To your authorised users or representatives (e.g., employer, fleet manager)
To comply with legal proceedings or to protect our rights and safety
We do not sell your data to third parties.
If personal information is transferred outside of New Zealand or Australia (e.g., to a cloud server), we will ensure appropriate safeguards are in place.
5. Storage and Security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include:
Encryption of data in transit and at rest
Secure user authentication
6. Data Retention
We retain your data only as long as necessary to provide our services, comply with legal requirements, or resolve disputes. You may request data deletion by contacting us.
7. Your Rights
Under New Zealand and Australian privacy laws, you have the right to:
Access the personal information we hold about you
Request corrections if your information is inaccurate
Withdraw your consent (where applicable)
Complain to the relevant privacy regulator
8. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from anyone under this age without verified parental consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website or app with the updated effective date.
10. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact:
Follo Tracker Limited
Email: info@follo.nz
Phone: +6422 358 44937
Website: www.follo.nz